Friday, January 24, 2020

summer :: essays research papers

Gabriela Summer   Ã‚  Ã‚  Ã‚  Ã‚  When I first started reading Summer I was looking for a typical love story, and I was glad that it didn't sort of turn out that way. In the beginning I was just waiting for something to happen, it was a little boring. However, as I read on the book grew more and more interesting. If I could ask the author a few questions I would ask him why did he want that ending? All of a sudden the happy couple is the two people who hated each other throughout the whole story, and he never mentioned what happened to Charity and Lucius' baby. Also, Why was the book called Summer? Other than the season this book took place in, did it have anything to do with the characters, or the plot?   Ã‚  Ã‚  Ã‚  Ã‚  The main character is Charity Royall, she was 'brought down from the mountain' by Mr. Royall, and he has been her guardian and rival ever since. In the story Charity meets a young man, Lucius Harney, who she falls madly in love with. He ends up leaving promising her he will come back and marry her, right before she finds out he is the father to the baby in her womb. However Charity finds out that Lucius is engaged and is about to marry another women so without telling him the truth she tells him to marry her, and she escapes to the mountain where she always thought she belonged. Mr.Royall came for her the next morning after her mother's death, and took her to the city so they could be wed, despite how much she thought she hated him she saw all the good he brought her. Charity learned that true love, could be where she never thought to ever look. She learned that the mountain was no place for her, and she knows why he mother didn't want her to live up there. I lear ned that in order to find true love you need to know someone who will always secure you and be around, not someone who will have another women on the side, and promise to end it for you. Also never get pregnant with a man you're not married to first, to save all the awkwardness from your new husband.   Ã‚  Ã‚  Ã‚  Ã‚  The theme of this story is true love, and summer romance. In my life there is no true love, being that I'm only fourteen, but I know about summer romances.

Thursday, January 16, 2020

Learning log

This Viking shield has 4 mirror lines and 4 but It has only two unique mirror lines. (mm) What was the most surprising or interesting fact you learnt from Week 1 lectures (20 – 30 words) (2 marks) The interesting parts are the unique mirror lines and the number rotation angles correspond to which type of shape.It can be expressed in a notation like mm. Complete at the end of Week 2 Image 2 Describe the symmetrical elements you see in this Japanese embroidery. (20 – 30 words) (2 marks)This image has an asymmetric unit. It is a threefold rotation and there is no mirror line in this picture. Hence, there is no point of symmetry. Can you add anything to your Week 1 description of the Flung shield? Creates the remaining parts of the picture. PART II – Plane (AD) and Space (AD) Symmetry You can't criticize geometry. It's never wrong. Paul Rand Period Complete at the end of Week 3Image 3 Use the formal descriptors of plane symmetry to describe this bathroom tile tessell ation. (up to 40 words) (2 marks) This image has a glide line located at any point of the pattern because it has horizontal and vertical mirror line with translation. It has 4 fold tetras which rotates 90 degree. Hence, This image is a poem. How are you now more observant of symmetry in your surroundings? Use examples. (up to 20 words) (2 marks) My perspective about shape has change. For an example when I am look at fancy design, I will analyses what type of plane symmetry and etc.Complete at the end of Week 4 Image 4 The triangle in Image 4 is weird. Was Paul Rand correct – geometry is never wrong? (30 – 40 words) (2 marks) Yes. People have been using geometry to solve various problems such as engineering problems. People may interpret picture differently and give opinion. In my conclusion, it is important how the shape is drawn by the artists. Do you believe the world around us is completely described in AD and AD? (up to 20 words) (2 marks) No. We may encounter more than Just AD and AD in the future as life around the world keeps changing. Learning log This Viking shield has 4 mirror lines and 4 but It has only two unique mirror lines. (mm) What was the most surprising or interesting fact you learnt from Week 1 lectures (20 – 30 words) (2 marks) The interesting parts are the unique mirror lines and the number rotation angles correspond to which type of shape.It can be expressed in a notation like mm. Complete at the end of Week 2 Image 2 Describe the symmetrical elements you see in this Japanese embroidery. (20 – 30 words) (2 marks)This image has an asymmetric unit. It is a threefold rotation and there is no mirror line in this picture. Hence, there is no point of symmetry. Can you add anything to your Week 1 description of the Flung shield? Creates the remaining parts of the picture. PART II – Plane (AD) and Space (AD) Symmetry You can't criticize geometry. It's never wrong. Paul Rand Period Complete at the end of Week 3Image 3 Use the formal descriptors of plane symmetry to describe this bathroom tile tessell ation. (up to 40 words) (2 marks) This image has a glide line located at any point of the pattern because it has horizontal and vertical mirror line with translation. It has 4 fold tetras which rotates 90 degree. Hence, This image is a poem. How are you now more observant of symmetry in your surroundings? Use examples. (up to 20 words) (2 marks) My perspective about shape has change. For an example when I am look at fancy design, I will analyses what type of plane symmetry and etc.Complete at the end of Week 4 Image 4 The triangle in Image 4 is weird. Was Paul Rand correct – geometry is never wrong? (30 – 40 words) (2 marks) Yes. People have been using geometry to solve various problems such as engineering problems. People may interpret picture differently and give opinion. In my conclusion, it is important how the shape is drawn by the artists. Do you believe the world around us is completely described in AD and AD? (up to 20 words) (2 marks) No. We may encounter more than Just AD and AD in the future as life around the world keeps changing.

Wednesday, January 8, 2020

Paper on Amazon Company

Paper on Amazon Company Amazon Inc. is an American online retailing website that is serving its customers worldwide. Amazon Inc. is one of the biggest retailers, and they are continuously growing since 1994. The founder of Amazon is Jeff Bezos. Amazon offers various products and services, and they are selling their products in more than 11 countries. Amazon is focused on selling low-end and high-end products. Although, it was initially known as a bookstore, however, later the company diversified their offerings, and now they have a range of video games, software, electronic items, apparel, jewelry, furniture, food, toys, and many other services. The mission is focused on providing lowest prices, best options and convenience through e-commerce services to satisfy customer needs. The mission statement of the company is â€Å"We strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience.† Organizational structure There are some tough competitors of Amazon who are also offering same services. For example, eBay, Wal-Mart, and Netflix are on the top of the list of competitors. Since, Amazon Inc. is offering online services so its customers who are interested in buying all necessities over the internet at low prices. Amazon is successfully managing the global e-commerce operations and it with the help of strong organizational structure. Within the organization, the company has a corporate culture in which managers direct and influence the operational activities. The formal organizational structure of Amazon is based on Chief Executive Officer (CEO), Director, Chief Financial Officer (CFO), and Chief Technology Officer (CTO). Also, there are different segments such as Business development, Amazon Web Services development, Retail product management and merchandising, Information technology, consumer service, Finance, Human Resources, and Legal Operations department. The success of Amazon Inc. is considered because of the effective leadership skills of the founder Jeff Bezos who helped the entire organizational structure to build to be strong and efficient enough to witness growth rapidly. Also, his leadership style is getting famous as he delivers some inspirational speeches to its employees. It will not be incorrect to state Jeff Bezos is the real hero of Amazon who has brought the company to a new level of success. It is because of the innovative technological advancements that provided the company a competitive advantage. Bezos make sure to hire talented workforce, and then he focused on providing extensive product offerings on lowest prices. The one-click system by Amazon was hit, and it helped to attain customer focus towards their site. Thus, with the passage of time, the company managed to earn strong brand name and recognition. Organizational culture Since Amazon is focused on creating a positive and influential organizational culture thus, the main characteristics that the company is following are boldness, innovation, customer-centricity, and peculiarity. It will not be incorrect to state that the organization follows the culture of innovation. It is the reason that they allow their employees to express their ideas freely and maintain the competitive atmosphere. Moreover, it can be said that the culture of Amazon Inc. interprets Bezos’s personality. He has collected like-minded people in his company and energizing their abilities and polishing their skills by providing them opportunities to bring innovation and work in an innovative manner. Thus, it will not be incorrect to state that the company corporate and innovative organizational culture helped to grow more and become successful. Threats The two significant challenges faced by Amazon in the present scenario are the threats of the new entrants that are offering similar products at a low rate. It is considerable that many new online retailing websites have been formed where many international and national products are being sold at the promotional rate. On the other hand, with the advent of the concept of online shopping, many retailing brands have also introduced the online retailing websites which in return can have a negative impact on Amazon. The second most complex challenge faced by Amazon is due to the supply chain management process. It is noticeable that the products that Amazon sells online are being delivered by the courier services. However, at times there are possibilities that the product may get damaged during the deliverance. Therefore, the issues in deliverance stage can have a pessimistic impact on Amazon. Opportunities Even after a tough competition, Amazon has strong brand name and image, and it is the reason that company is striving to maintain its position in the market with the help of expansion of the technology in the service market. Their approach for global expansion is an opportunity that they are availing to keep their game strong. The other strong opportunity that Amazon keeps availing to reach to next level is the growth of cloud computing. With the help of strong IT system, the company can find new areas of growth. Environmental factors The main factors that influence Amazon’s general environment are an economic factor, social factors, and political factors. Each of these general factors has a significant impact on the company’s business’s growth and expansion strategy. Therefore, each of these factors should be analyzed in a righteous manner to maintain the reputation of the company in the marketplace. As Amazon is the largest company in the online retail market so with the increasing competition and new challenges company needs to maintain the resilience and competence. It will not be incorrect to state that the political factors are beneficial for the political stability of Amazon the reason is that government supports the growth of e-commerce and thus expansion of their operations is supported by the government. While talking about the economic factor, it can be said that it is a very important factor for Amazon as its performance depends on the situation of the current economies especially in those countries where Amazon is operating. Considering the social factor and its impact on the company it is noticed that the increasing online shopping habit among people is a positive sociocultural external factor. Amazon’s commitment to sustainability To find out Amazon’s efforts and commitment level on sustainability, it is noticed that Amazon is on lowest ranks because the company never tried to play their role for the sustainability. It was the reason that the company faced strong criticism for not performing their role on corporate social responsibility. Therefore, the company started to pay attention to this issue and tried to take few steps for the sustainability of the environment. Thus, they started initiating few activities for supporting local communities, energy consumption, and recycling. Now, it can be said that Amazon is performing its role for CSR and showing its commitment to the sustainability.

Monday, December 23, 2019

General Strain Theory And Its Effects On Adolescent...

There are many ways in which general strain theory can be implemented in policy. Programs created to reduce delinquency and crime must be focused on the negative emotions, behavior and actions of the individual, and relationships developed through interaction. A family based program is a program that could be implemented. The idea behind a family oriented program would be designed to address family bond and communication between the parents and children. Studies done in the past support the notion that relationship between the parents and child, as well as the strain experienced, can lead the child to delinquency. A survey conducted from 1,026 secondary school students in Guangzhou in Mainland China, and from 1,116 in Hong Kong indicated the intimate relationship between parents and adolescents, verify that family strain has a very strong impact on adolescent delinquency (Cheung, Ngai, Ngai, 2007). Any family oriented program would be geared toward teaching families how to solve problems constructively. It would also show parents how to interact and discipline their children effectively. The goal of the program is to reduce the negative emotions families feel when there is conflict and strain. A second policy recommendation is one that focuses on the relationship between the student and school. School can be a source of strain for an adolescent. Policy created around this would be designed to improve the relationship between the school and adolescent. One of theShow MoreRelatedStrain Theory And Its Impact On Society Essay1641 Words   |  7 PagesWithin the social science field, strain theory has been expanded and advanced by many theorists over the last century. Created by Emile Durkheim in a study surrounding suicide, it quickly adapted to other areas of criminology and sociology. Strain theory can explain many forms of crimes, it cannot account for all forms of crime and deviant behaviour within society. Strain is prevalent throughout many forms of soci etal life, but not all can be linked to the crimes of which are committed by those withinRead MoreTheoretical Criminology s Theory Of Delinquency And Drug Use, Social Learning Theory, And Tittle s Control Balance1422 Words   |  6 PagesBernard, Snipes, and Gerould (2016), a theory is a reasonable explanation for something based on ones’ beliefs, attitudes, and available information that make up the intellectual and rational surroundings of people at different times. Therefore, theoretical criminology are facts about crime based on the same elements. Most theories attempt to pinpoint the type of criminal behavior the causes crime using one theory of another to explain the facts based one theory. A large portion of criminologistRead MoreThe Revival of the Strain Theory Essay1272 Words   |  6 Pagespresented many theories to serve as such explanations with strain theory being one of them; however, like many other theories, strain theory was pushed aside decades ago. It was not until recently that this theory was given new life by criminologist, Robert Agnew. Robert Agnew introduced this new development as the general strain theory. GST was the first supposition that was not tied to social class or cultural variables as it was in previous implications of Émile Durkheim’s anomie theory. Instead,Read MoreThe Chicago School Of Sociology1624 Words   |  7 Pagesresearch is to ascertain if the Chicago school of sociology and â€Å"General Strain Theory (GST) share any type of relationship in regards to stress, criminal behavior that leads to crime, negative emotions base on the community in which they reside, and failure to achieve positively valued goals (i.e., status or money) because of their living conditions or environment† (â€Å"Review of the Roots†, n.d.). Literature Review General Strain Theory symbolizes the most significant theoretic developments in criminologyRead MoreThe Theory Of General Strain Theory Essay1831 Words   |  8 PagesRobert Agnew, presented his theory of general strain, in which he covers a range of negative behaviors, especially how adolescents deal with stresses of strain. General strain theory focuses on the source, such as anything that changes in the individual’s life that causes strain. His theory provides a different outlook on social control and social learning theory for two reasons: the type of social relationship that leads to delinquency and the motivation for the delinquency (Agnew, 1992). He statesRead MoreRunaway Juveniles Are Not A Serious Problem821 Words   |  4 PagesNational surveys suggested that 6%–7% of adolescents run away from home in the United States (Sanchez, Waller, Greene, 2006; Tyler Bersani, 2008). Most runaways rarely stay away from home for long periods and stay within 50 miles o f home (Hammer, Finkelhor, Sedlak, 2002). Although runaway juveniles are not a serious problem (Kim, 2006) and eventually return to parents or guardian (Milburn et al., 2007), they are victimized and exposed in deteriorate circumstances while away. There were manyRead MoreThe General Strain Theory Of Female Delinquency1253 Words   |  6 Pagestheories. A major theory used to explain female delinquency is the general strain theory (GST). According to Bartollas, â€Å"GST explains female delinquency by contending that many females experience harsh discipline, parental rejection, peer abuse, negative secondary school experience, homelessness, and a strong need for money;† these strains can cause females to cope through delinquent behavior (73). The social learning theory also explains female delinquency as â€Å"some females tend to associate withRead MoreA Blow-By-Blow of Deviance: Analyzing the Relationship Between General Strain Theory and the Protagonist in the Film Blo w2255 Words   |  10 Pagesindividual such as George Jung was not influenced by these factors in his interpretation of and reaction to the strains that he encountered both as an adolescent and an adult, or rather a deviant and a non-deviant. In this essay I will use General Strain Theory of deviance to illustrate and attempt to explain an individual’s motive for engaging in criminal behavior such as drug dealing. Strain theories have been used to explain deviance since sociologist Robert Merton first theorized Émile Durkheim’s conceptRead MoreAnalysis of Animal Kindom an Australian Movie1240 Words   |  5 Pagesthe movie supposedly based off a true story. The movie focuses on the effects of growing up in a world where criminal activity is apart of daily routine. Given this, the two key theories used to explain the family’s crime rate are Sutherlands differential association theory and General Strain Theory. Sutherland’s differential association theory can be applied to the movie Animal Kingdom given the family’s circumstances. The theory was proposed by Edward Sutherland and suggests that individuals baseRead MoreJuvenile Delinquency And Labeling Theory2511 Words   |  11 Pages Juvenile Delinquency and Labeling Theory Kallie Maglione St. John’s University CRM 119 Juvenile Delinquency Dr. Marquis R. White October 23, 2014 Bartusch, D. J., Matsueda, R. L. (1996). Gender, reflected appraisals, and labeling: A cross-group test of an interactionist theory of delinquency. Social Forces, 75(1), 145. Focuses mainly on interactionist theory but uses labeling theory as a type of interaction that affects delinquency. Labeling specifically in relation to

Saturday, December 14, 2019

Homophobia in Schools Free Essays

Homophobia is a problem in many public and private school systems, denying homosexual students a safe learning environment. Everyday a student is discriminated against because of his sexual orientation. Gay, lesbian and bisexual students are being verbally, physically, and academically abused. We will write a custom essay sample on Homophobia in Schools or any similar topic only for you Order Now Homophobia is taking hard working students and creating a negative and damaging learning environment for them. It’s time for a change. Words like â€Å"faggot, queer, homo, fairy and dyke† have become common â€Å"insults† in today’s school systems.These words are unacceptable, yet time and time again I observe teachers doing nothing when they hear said words being used. If however I were to use a racial slur such as â€Å"nigger† I would be immediately reprimanded and possibly disciplined. Discriminating against someone because of who they love is inexcusable. Schools NEED to do something to combat this growing problem, Girard may have an anti-bullying program instituted but what does it really do to combat it? Nothing. They preach equality, but do they enforce it?No. Instead of instituting programs to teach equality, punishments must be given out. Instead of being passive, schools should be aggressive in defending the victims of all forms of bullying. Students who identify themselves as â€Å"gay† are up to five times more likely to miss school due to feeling unsafe, 28% of them are forced to drop out. And yet school administrations do nothing about it. In fact 85% of teachers actually oppose integrating lesbian, gay and bisexual themes in their curricula. Frighteningly A 2007 survey found that four out of five young lesbian and gay people have no access to any information about LGBT issues at school. There are many different ways in which LGBT people experience homophobia, including malicious gossip, name-calling, intimidating looks, internet bullying, vandalism and theft of property, discrimination at work, isolation and rejection, sexual assault, or even being sentenced to death. All forms of homophobia are destructive, not just for people living openly as LGBT, but for society as a whole.Living in a homophobic environment forces many LGBT people to conceal their sexuality, for fear of the negative reactions and consequences of coming out. For people who have been brought up to believe that homosexuality is wrong, the realization that they might be gay can cause feelings of shame and self-loathing, leading to low self-esteem. Suppressing homosexuality involves denying an important part of a person’s identity, and can have a s erious impact upon their life and relationships. Furthermore, the dilemma of whether to ‘come out’ or not can cause a great deal of personal distress. How to cite Homophobia in Schools, Papers

Friday, December 6, 2019

Communication at Workplace for Physicians - myassignmenthelp.com

Question: Discuss about theCommunication at Workplace for Physicians. Answer: Introduction: The interview has been taken with the main purpose of analyzing the effectiveness of the interpersonal communication style followed in an organization. The respondent of the interview is the Manager of Health Plus, one of the most renowned healthcare service providing organizations of Australia. Established in the year of 2005, the emerging company has been able to gain much recognition and has emerged to be one of the largest revenue earning companies of Australia. As a Manager of the organization, Lisa Smith spoke of the importance of coordination in the healthcare organization, as the joint labor of the physicians, nurses and healthcare experts can only bring in patient satisfaction, and yet some of the common challenges frequently encountered by her in terms of interpersonal communication, has been recorded as well. Discussion: A face to face interview has been conducted with the Manager of Health Plus, who has been called over the phone prior to the interview and has been asked for participating in an interview for academic research purpose. Although initially Lisa Smith said that she had a busy schedule, I persuaded her by assuring her that the research would not take a long time, and that her response would help in future research projects. According to the Rationality Model of Persuasion, each individual has a specific set of belief in compliance of which he or she acts. However, in order to persuade the individual, one has to refer to the values and ideals and align the same with the purpose of the proposed action (Knapp et al. 2014). Similarly, although Lisa Smith was initially reluctant to sit for an interview, realizing the fact that working in a healthcare industry, her aim must be to serve humanity, I told her that she can serve people by contributing to the research knowledge (Lane 2016). Consequ ently, she got convinced to participate in the interview. Since the interview was being conducted by meeting the respondent in person, it was easy to understand and interpret the responses of the interview by her body language and gestures. Besides, based on the response of the interview, the questions could be adapted as per needs of the study. It is important to note here, that since the interviewee belonged to the Australian culture, and I myself was from a different ethnic group, I had to be mindful of the cultural gaps, while communicating with Lisa. It should be noted that Hofstede had already spoken about how each individual belonging to a different cultural group, would have a different set of cultural values and ideals, for which special care has to be take care of while speaking to a person of different origin (Arroyo and Harwood 2014). The Australian style of communication is primarily direct, logical and straightforward, and that hence while interviewing Lisa, a very suc cinct introduction was being followed by a series of research specific questions (Betancourt et al. 2016). After analyzing the interview response, it has become clear that one of the major challenges encountered at Health Plus, is that the communication at healthcare industry requires proper patience and coordination in order to improve the experience of the patients. Each of the staffs need to be trained so that they can treat the patients with sufficient care. Team role and coordination also play an equally important role (Berger 2014). According to Lisa, the medical staffs working at her organization would often work on their own, or would not refer to other physicians and nurses, and end up treating the patient in an unsatisfactory way. Many patients require multi disciplinary approach such as those suffering from cardiovascular diseases, and the there needs to be proper coordination among the medical staffs, such as the cardiologist, general physician, nurse and the physiotherapist, which is often found missing in the organization. Further, after interviewing the Manager of Health Pl us, it becomes clear that the Manager follows an aggressive communication style whereby she believes in exercising her authority and terrifying her workers, rather than trying to communicate the problem. In this context, it is important to state that the leader of an organization should employ the use of an Assertive communication style, interact with all the working staffs, explain the mission and objectives of the organization, and ask them to work in accordance with the workplace communication framework. In the process, the Manager must also attentively listen to the problems, as encountered by the working staffs, while communicating with each other, rather than merely dictating them what to do (Wood 2015). According to the Interactive or Convergence Model of Communication, any form of communication is a two-way process that not only involves the sender encoding the message, but the listener receiving, decoding and encoding a new message (Vries et al. 2013). Listening to the feed back of the audience is equally important, as it can help in effective interpersonal communication. However, one major problem at Health Plus is that not only there is an absence of coordination among the staffs but at the same time, the communication style followed by Lisa is highly aggressive. The organizational protocols are not communicated periodically to the workers, and yet in case of violation of these protocols, they are being warned that they can be terminated at any time. However, the listening skills of the Manager in handling customer complaints and grievances are admirable. Instead of relying completely on what a patient is complaining about and taking actions based on that, Lisa calls the responsible physician or nurse against whom the accusation charge has been leveled, and asks for clarification (Fussell and Kruez 2014). Only if the person is found to be responsible for the situation, only then does she take serious step. Recommendation and Conclusion: It is important to offer feasible solutions to the problems of interpersonal communication encountered by the working staffs at Health Plus Australia. First of all, the Manager has to enroll herself in a professional training course that will develop her understanding of the communication style adopted by the successful leaders across the globe. She needs to replace her Aggressive communication style by the Assertive style. She needs to be more poised, while communicating with her employees, or while trying to ensure consumer satisfaction, she would end up end up disappointing the employees, resulting in higher turnover rates. Again, it is also recommended that the Manager along with other senior managers conduct business meetings at least once a week, communicating the importance of effective communication at workplace, and politely reminding the employees of the consequence of the violation of the same. In case the mission, goals and values of the organization are regularly communi cated to the employees, they will realize the importance of coordination, team work and patience in communicating with the clients. Further, the healthcare staffs can be trained by arranging seminars and asking them to enroll in a variety of training courses that can enhance their interpersonal communication skills. It is equally important to note that often patients come from different cultural backgrounds, and hence it is important to understand the cultural values and sentiments of each patient. This is the reason why cross-cultural training should also be provided to the staffs. Reference List: Arroyo, A. and Harwood, J., 2014. Theorizing fat talk: Intrapersonal, interpersonal, and intergroup communication about groups.Annals of the International Communication Association,38(1), pp.175-205. Berger, C.R. ed., 2014.Interpersonal communication(Vol. 6). Walter de Gruyter GmbH Co KG. Betancourt, J.R., Green, A.R., Carrillo, J.E. and Owusu Ananeh-Firempong, I.I., 2016. Defining cultural competence: a practical framework for addressing racial/ethnic disparities in health and health care.Public health reports. de Vries, R.E., Bakker-Pieper, A., Konings, F.E. and Schouten, B., 2013. The Communication Styles Inventory (CSI) A Six-Dimensional Behavioral Model of Communication Styles and Its Relation With Personality.Communication Research,40(4), pp.506-532. Fussell, S.R. and Kreuz, R.J., 2014.Social and cognitive approaches to interpersonal communication. Psychology Press. Knapp, M.L., Vangelisti, A.L. and Caughlin, J.P., 2014.Interpersonal Communication Human Relationships. Pearson Higher Ed. Lane, S.D., 2016.Interpersonal communication: Competence and contexts. Routledge. Wood, J.T., 2015.Interpersonal communication: Everyday encounters. Nelson Education.